Broadening the skill set of technical experts
Technical experts are brilliant problem-solvers, with deep knowledge of systems, processes, and technologies. But many find it challenging to communicate their ideas clearly, especially when speaking to non-technical stakeholders. It’s not a lack of intelligence—far from it—it’s more about how their minds work and what they’ve been trained to focus on.
The good news is that communication skills can be learned and refined.
At Seguida, we offer tailored, hands-on training to help technical professionals refine their communication skills. Our courses are co-authored with tech industry professionals, with a focus on practical, hands-on learning, tailored specifically for the tech industry.
Our courses empower technical experts to confidently convey ideas to customers, teams, and senior management, making an immediate impact in their roles.
How we are different
1. Tailored Training Programs
Unlike generic soft skills training providers, Seguida’s content is developed in partnership with tech industry experts. This ensures that training is more relevant, practical, and immediately impactful.
2. Focus on Practical Application
Seguida emphasises practical, hands-on learning through workshops, role-playing scenarios, and real-world simulations. This approach helps participants internalise the skills they learn and apply them in their daily work.
3. Comprehensive Support
Seguida provides 1:1 student feedback for assignments, as well as ongoing support and resources after the training sessions to reinforce learning and ensure long-term retention of skills.
The Benefits to Your Business
Your customers
Training enhances the skills and engagement of customer-facing teams, leading to an increase in customer satisfaction.
- Retention: Customers get the full value of your product when they understand it better
- Satisfaction: Customers see solutions, not problems when they need less helpdesk support
- Revenue: Customers who have a higher level of satisfaction are more likely to buy again
Your business
Becomes more profitable as revenue grows and costs of inefficiency decrease.
- Revenue: Generate more revenue from satisfied customers
- Efficiency: Communication becomes more efficient, with less time wasted
- Costs: Staffing costs are reduced with efficient and engaged employees
- According to the Association for Talent Development, Companies that invest intraining see an average ROI of $4.53 for every dollar spent
Your experts
Tech experts are happier as they develop a broader skillset and less friction in their day.
- Less frustration: Conversations with customers have less friction and are more enjoyable
- Higher engagement: Better results with customers lead to greater job satisfaction and confidence
- Career progressions: More career options as experts are upskilled and recognised for a broader skillset